Delivery of your package
Packages are generally shipped within 24 hours after receipt of payment. They are shipped via the mode of transport chosen when you placed your order:
- At your home without signature with Colissimo La Poste, within 48 hours
- In a Pickup relay of your choice within 48 hours
Delivery costs are FREE to relay points in Metropolitan France regardless of the amount of the order.
For home delivery they are calculated according to weight, the cheapest carrier will be offered to you by default, but you can change it during the ordering process.
In the event of a package not collected on time by the customer from the relay point, a deduction of €5 will be applied to the reimbursement of the order after it is returned to us.
Returns
From Metropolitan France
The shipping costs for the return package are FREE (excluding sales and promotional periods) if the product is returned within 15 working days following receipt of the order, beyond that, they will be at your expense.
For items purchased on sale or on promotion, you must return the items to us by your own means; no shipping label will be provided.
To return a product, simply log in to your Chic & Modesty account and make a return request in the "My orders" section. If the request is made within 7 days of receiving your order, you can then download the label to stick on the package in the "My returns" section, and also print the return slip to slip inside the package, you will then drop off the package at the "Mondial Relais" relay point closest to you, the refund will be made in the same payment method used for the order.
Items must be returned in their original condition with the tag attached, and must not be worn, washed or perfumed, nor contain any stains or defective details and folded properly right side out.
If these conditions are not met, a deduction of €5 will be applied upon reimbursement.
From Other Destinations
However, you must return the items to us by your own means; no shipping label will be provided.
To return a product, simply log in to your Chic & Modesty account and make a return request in the "My orders" section. You can then download the return slip to slip inside the package, and send the package to us at the following address:
11 Avenue of the meadows
78180 Montigny le Bretonneux
France